How to Cancel Shopify Subscription

By Aman Bhati

6 min

January 25, 2024

So, you are thinking about how to cancel your Shopify subscription.

While you will find a hundred articles on the internet regarding how to cancel your Shopify subscription, throughout this blog, you will find a detailed account on:

Why should you (and should you?) cancel your Shopify subscription?
A comprehensive step by step guide on how to cancel Shopify subscription?
How to cancel Shopify subscription and how to pause it?
Things to remember before diving in how to cancel Shopify Subscription

You are searching how to cancel subscription on Shopify, that implies Shopify has served you well. Right?

But sometimes, even the best relationships need to evolve. Maybe your business has sprouted wings and Shopify’s basic functionalities limit you and hold you back from realizing maximum potential.

Perhaps you are unavailable to optimize costs and optimize your budget.. Or maybe, just maybe, your customers want a different experience while shopping from your store, making your investment in Shopify feeling obsolete.

Whatever the reason, strategizing and knowing how to cancel Shopify app subscription doesn’t have to be a painful journey that impacts your business, data or customers.

It’s time to get rid of investments and efforts that are not giving you a considerable return, move to a different platform to enhance the returns from your investments, enhance the customer experience and bolster your growth.

This guide offers a technical roadmap for deactivation and helpful resources towards exciting new e-commerce platforms. But before we hit that big red “deactivate” button, let’s dig up what are some considerable reasons one might learn how to cancel Shopify app subscription:

Are you looking to change your e-commerce platform because of the following reasons?

Limited Growth: Your business is booming, but the limited functionality of Shopify is holding yupou back. You need advanced features, customization that bends to your will, and integrations that play help you automate manual tasks and bolster your growth. It’s time to switch platforms.
Lack of cost optimization: Let’s be honest, those transaction fees, app subscriptions, and premium plans can add up pretty fast. Time to find a platform that doesn’t burn your pocket.
Challenges in scaling up: Shopify might be great for many, but for high-volume merchants or product catalogues, it can feel like trying to squeeze an elephant into a Mini Cooper. You need a platform that can handle your growth without breaking a sweat.
Target audience migration: Your customers might have migrated to Instagram or Etsy, leaving Shopify feeling like a deserted island. Conduct extensive market research, understand your target audience’s persona and their pain points. This will help you understand what they care abot and what are the platforms they are active on.
Support symphony gone flat: Dealing with customer support shouldn’t feel like it is a challenge to navigate through. If Shopify’s support team has been more frustrating than a dial-up connection in the age of gigabit fiber, it’s time for a platform that actually speaks your language and listens.

Things to Know Before Knowing How to Cancel Shopify Subscription

1. You have to close the store yourself.

Although you can get some help navigating through the cancellation journey, have realistic expectations to the end that they won’t be closing the store by themself.

2. Closing your store cancels your account:

Remember that you will lose access to your admin pages by closing your Shopify store. Consider temporarily pausing your account if you’re still unsure about the cancellation, for this reason.

3. You’ll lose your store name and URL.

It’s not possible to reopen the store under the same name and URL if you change your mind.

4. You’ll need to pay up any debts to Shopify before you can close up:

If you have any outstanding money that you owe to Shopify, you’ll need to pay in full before you can act on how to cancel Shopify subscription.

5. You’ll need to uninstall any integrations and apps:

Uninstalling and canceling any third-party apps, especially those with recurring monthly charges is the most time-consuming part of closing a Shopify store.

You will have to cancel each app directly, not just from your Shopify plan.

6. You won’t be refunded any subscription fees:

Be aware that canceling during the middle of the month won’t give you any refund.

7. You’ll need to transfer a custom domain:

You’ll need to transfer your custom domain name. You’ll need to remove the domain from your Shopify store and change the DNS settings with your domain registrar if you purchased and connected the domain name using a third-party.

This way, you can still use the domain even after your Shopify account has been cancelled. However, if you purchased the domain through Shopify, you’ll need to transfer domain management to another hosting platform or registrar.

8. Pay attention to security

Shopify’s HTTP strict transport security (HSTS) remains effective for 90 days after your store’s closure, which will not be an issue if your new platform is https-enabled.

Otherwise, visitors to your store will see a security message that your store is not to be trusted, and your certificate is not valid.

9. Take all your data with you

Go to Settings > Payments and delete any saved credit cards or payment gateways. Don’t leave any sensitive information that can make you vulnerable to be hacked. If you haven’t already, export any remaining data like abandoned cart info or discount codes.

Bonus tip: Shopify’s support team can help you navigate through this. Don’t hesitate to reach out. They’re there to guide you through the process and answer any questions that might be there in your mind.

How to Cancel Shopify Subscription:

Learn how to cancel Shopify app subscription in 6 easy steps:

1. Login to your account and navigate your way to your store’s admin panel and setting > plan.

2. Click Deactivate store.

3. Click on deactivate store in the pop-up window that comes.

4. The next pop-up window will ask for your feedback on why you’re closing your store and how you can contact the Shopify Support Team. Choose your reason, and click Continue.

5. After entering your password, click Deactivate now.

6. Finally, You will receive a confirmation email. Your Shopify store is officially closed.

If you change your mind and want to reactivate your account, you still can. There is no reason to worry, your store’s information will be kept for two years.

Keep in mind that you can’t create a new store with the same name and URL so if you do change your mind, it’s best to reactivate your old account. Shopify trial accounts will be closed immediately.

It’s time to explore the vast e-commerce platforms and find a platform that truly clicks with your business needs.

Here are some e-commerce platforms that can help you overcome the challenges faced with Shopify:

Choose the platform that matches your budget, tech skills, and, most importantly, your business goals.

Wondering How to Cancel My Shopify Subscription?

If you are wondering how to cancel my Shopify subscription, then we can help you.

At team TRooInbound, we are enthusiastic about helping you make the most out of your CRM set up, e-commerce and CMS platforms.

We can help you with figuring out how to cancel subscription on Shopify and suggest alternative platforms for your specific business purpose.

Reach out to us today, we are eager to see your online shop grow!

People Also Search For:

FAQs

1. Why can’t I close my Shopify store?

If you have been through several guides on how to cancel Shopify app subscription but are unable to do it, you might owe Shopify money. It is a smart decision to check first since you can’t close your store until you have paid Shopify any pending dues.

2. Is there a Shopify cancellation fee?

You won’t be charged for canceling, but you also won’t receive any refunds for subscriptions paid in advance. However, if you owe Shopify any outstanding money or are repaying Shopify Capital funding you will have to pay the dues.

3. How do I deactivate my Shopify account?

To cancel a Shopify plan, log into the Shopify admin area and select: Settings > Plan > Cancel Subscription. Cancel subscription and close the shop. Choose the cancellation reason > Enter your password> Close the shop.

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Aman Bhati

Aman Bhati is a Digital Marketing Manager, possesses a diverse range of skills and knowledge to effectively tackle a broad spectrum of digital marketing challenges. His expertise extends from the development of project strategies and timelines to the optimization of website design and content, conducting comprehensive market research, and efficiently setting up and managing paid advertising campaigns.

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